You WENT to that documentation workshop, or took that webinar, once, twice, maybe three times, and you STILL are not certain you would pass an audit?
You returned with SO MUCH information, and had so MANY things to fix, that you sat down at your computer on Monday morning with EVERY INTENTION to start...and didn't know WHERE to start, so you did virtually nothing.
SOUND FAMILIAR? This is actually VERY COMMON! (and it leaves you at risk of failing a documentation audit) I'll tell you why it doesn't work:
Health care provider documentation
You were taught WHAT you needed to do, but not HOW to do it!
Over the past two years, I have talked to hundreds of health practitioners (some of them not even in Chiropractic, but who have the same problem), as well as done on-site visits and documentation evaluations.
They were asking me for help and guidance regarding their EHR documentation, or more often, respond to an AUDIT request. They were in PANIC-MODE.
And...they had ALL previously been to MULTIPLE documentation trainings.
It's actually pretty COMPLICATED to FIX existing EHR software notes. There are many interrelated parts to solving the problem of non-compliant documentation, from a thorough understanding of your carrier's guidelines and communicating with patients at ALL staff levels; to office policy and procedures; to your EHR software's capacities, updates, and training; to 'triaging' not only WHAT needs to go into your notes (and why), but also what needs to go AWAY.
It's actually HARDER than starting from scratch with a new program!
COMPLIANT documentation doesn't happen by accident. It is INTENTIONALLY CREATED, and it involves the entire team of an office of facility working together with focused intention. But they need guidance.
In 2019 I created a Documentation "BOOTCAMP" for a core group of colleagues who were determined enough to go through a new process where I applied the strategies that I was compiling. We ALL learned a lot!
NOTE: THIS IS NOT another
OVER THE COURSE OF 3-4 MONTHS, strategically IMPLEMENT with your team a triage-style approach meaningful changes in the TOP missing elements in most Chiropractors' EHR documentation. You will FINALLY FIX your documentation deficiencies! Find out more HERE!
Don't let a carrier have the upper hand!
How to PROACTIVELY respond to a DOCUMENTATION AUDIT every step of the way immediately and appropriately to MAXIMIZE your command of the situation and MINIMIZE financial (and time) loss. How to FIGHT BACK if a carrier is WRONG.
If you're NOT a Chiropractor:
DID YOU KNOW...that for most carriers, Chiropractic care falls under documentation parameters for ALL therapeutic procedures?
These strategies apply to ALL providers of therapeutic procedures, which includes physical therapy and rehab facilities!
My MASTERCLASSES WILL WORK for YOU TOO!
An AUDIT will throw YOUR office staff, your capacity to care for your patients, and YOUR CASH FLOW into an absolute turmoil.
Non-complaint documentation is a HIGE issue not just for Chiropractors, but for other healthcare disciplines too! It is IMPERATIVE that you recognize and acknowledge if this is a problem in your office, and ACT and fix this on your time, and do it RIGHT. Don't wait for an AUDIT!
FRUSTRATED with your clients who STRUGGLE with non-compliant documentation?
Until now, all you could do was recommend they attend yet one more documentation workshop. They didn't work before, why would that make a difference?
THAT DOES NOT FIX THIS PROBLEM.
They need an IMPLEMENTATION STRATEGY. Let's talk. I can help them.
I'm a 1991 graduate of Palmer College of Chiropractic, and I have built and sold two successful Chiropractic offices in two states. In 2018, along with dozens of my colleagues in Virginia, my office was subject to a devastating and unjust insurance carrier audit experience from which I fought back on my own and ultimately had it overturned.
In addition to LOTS of providers, I have spoken with dozens of billing & coding experts, healthcare attorneys, professional organization and national professional leaders.
I currently spends my time passionately educating my chiropractic colleagues, other healthcare professionals, billing & coding professionals, and healthcare attorneys about STRATEGIC TOOLS to implement EHR documentation compliance and how to respond to INSURANCE CARRIER AUDITS.
READ MY PERSONAL AUDIT STORY HERE
"My documentation used to take up most of my time, and even then I knew that it wasn't correct. Now I can leave my office at the end o the day ON TIME and with PEACE OF MIND."
"We feel much more confident now in our documentation of therapeutic procedures now that our staff follows a SPECIFIC protocol set by the Doc."
"The custom patient education video about maintenance and active care ALONE saves me and my staff hours of time EVERY SINGLE DAY.
THAT is PRICELESS!"