It's NOT ENOUGH to be ONC-Certified!
MOST of the non-compliant providers I have worked with were using ONC-certified software, but using it ineffectively....and it's NOT all their fault!
Is there a breakdown in YOUR process metrics?
WHAT percentage of your customers are non-compliant and WHAT is their demographic?
WHY are they having problems using YOUR product?
WHAT are YOU going to do about it?
I hold several certifications in Software Project Management, and would love to consult with your Project Development Team to help them identify factors that negatively impact the correct utilization of your product.